Will I Be Refunded the Full Amount of My Purchase on Baobabmart? Your Complete Guide

You need to return an item or cancel an order on Baobabmart, and you are wondering about the refund process and whether you’ll get back the full amount of your purchase. This guide addresses “Will I be refunded the full amount of my purchase on Baobabmart?” and therefore provides information on how refunds work.

Refund Eligibility

1. Returns and Refunds Policy
   • Baobabmart offers refunds for most items returned within 30 days of receipt, provided they are in their original condition, unused, and with all tags attached. Important: Some items, such as personalized or perishable products, may not be eligible for a refund.

1. Order Cancellations
   • If you cancel your order before it is shipped, you are typically eligible for a full refund. However, if the order has already been dispatched, you may need to wait until you receive it to initiate a return.

What Determines Your Refund Amount

1. Full Refund Conditions
   • You will be refunded the full amount of your purchase if the item is returned in original condition within the specified return period. Includes: Product cost and applicable taxes.Excludes: Initial shipping costs, unless the return is due to an error by Baobabmart or a defective product.
2. Partial Refund Conditions
   • In some cases, you may receive a partial refund if the item is returned in a condition that does not meet the return policy criteria. Includes: Items that are opened, used, or missing parts.Excludes: Non-returnable items or returns made outside the return window.
3. Shipping Costs
   • Original shipping costs are typically non-refundable unless the return is due to a mistake by Baobabmart or a defective product. Important: Return shipping costs may be deducted from your refund unless a prepaid return label is provided.
4. Custom and Import Duties
   • For international orders, customs and import duties are usually non-refundable.Note: You may want to contact your local customs office for more information on reclaiming duties.

How to Initiate a Refund

1. Log In to Your Account
   • Visit the Baobabmart website and log in with your account credentials to access your order history.
2. Go to Order History
   • Navigate to “Order History” and find the order you wish to return or refund.
3. Select Return or Refund
   • Click on the order and select the “Return” or “Refund” option. Follow the instructions to complete your request.
4. Print Return Label (if applicable)
   • Print the return shipping label if one is provided. Package the item securely and send it back to the designated return address.
5. Await Refund Processing
   • Once Baobabmart receives your return, we process the return within 5-7 business days. You will then receive an email confirmation once the refund is issued.

Once we have received and inspected the returned item, we can then process your refund. We process the return within 5-7 business days, depending on your bank’s processing time. The refund will be issued through your original payment method unless otherwise arranged.

Frequently Asked Questions

1. How long does it take to get a refund?
   • We process returns within 5-7 business days after the returned item is received.
2. Will I get a refund for shipping costs?
   • Unless the return is due to an error by Baobabmart, there is no refund of the original shipping cost.
3. Can I get a refund for a gift?
   • Refunds for gifts are issued to the original purchaser. You may therefore request store credit instead.

Contacting Customer Support

For any questions or assistance with refunds, contact Baobabmart customer support:

• Ticket: Create a ticket on the support page
• Live Chat: Available on our website.
• Phone: +237 651 598 005 /+44 7418 370155 during business hours(Monday-Friday, 9 am-5 pm).

Finally, understanding the refund process on Baobabmart ensures you know what to expect when returning an item or canceling an order. Follow this guide to ensure that you receive the appropriate refund amount and manage your transactions smoothly.

Thank you for shopping with Baobabmart. We are here to support your shopping experience!