What Is Your Return Policy?

Welcome to BaobabMart. We understand that there are times when the products purchased may not meet your expectations, or an unforeseen circumstance may occur, leading to the need for a return or refund. To address these situations, we’ve established the following Return and Refund policy. This guide answers the question “What is our return policy at Baobabmart?” and provides comprehensive details on how to return items and receive refunds:

Eligibility for Returns

1. Standard Return Window
   • Most items you purchase on Baobabmart are eligible for returns within 30 days of receipt.Conditions: Items must be in their original condition, unused, with all tags and packaging intact.
2. Non-Returnable Items
   • Certain items are not eligible for returns due to their nature:
     • Personalized or Custom-Made Items: Items that are custom-made for you.
3. • • Perishable Goods: Food items, flowers, and other perishable goods.
4. • • Health and Hygiene Products: Products such as cosmetics, undergarments, and other items are non eligible to returns for hygiene reasons.

1. Damaged or Defective Items
   • Items that are damaged or defective upon receipt are eligible for a return or exchange. Contact customer support immediately to initiate the return process.
2. Wrong Items Delivered
   • If you receive an incorrect item, you can return it for a full refund or replacement. Baobabmart will cover the return shipping costs in such cases.

How to Initiate a Return

1. Log In to Your Account
   • Go to the Baobabmart website and log in to your account to access your order histor
2. Navigate to Order History
   • Click on “Order History” to view your past orders. Select the order containing the item you wish to return.
3. Select the Item to Return
   • Click on the specific item and choose the “Return” option. Provide a reason for the return and follow the on-screen instructions.
4. Print the Return Label
   • Print the return shipping label that Baobabmart provides and attach it to your package. Be sure to secure the packaging of the item.
5. Send the Package
   • Drop off the package at the specified carrier or arrange for a pickup. Keep the tracking number for reference.

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Refund Process

1. Return Confirmation
   • Once Baobabmart receives the returned item, you will receive a confirmation email from Baobabmart.
2. Item Inspection
   • The item you are returning will be subject to inspections to ensure that it meets our returns policy requirements. This process typically takes 5-7 business days.
3. Refund Issuance
   • After the inspection, Baobabmart will process your refund. The refund is usually issued to the original payment method within 3-5 business days depending on the bank.
4. Notification
   • You will receive a notification by email once your refund has been processed.

Return Shipping Costs

1. Customer-Initiated Returns
   • For returns that are not due to an error from Baobabmart, you will be responsible for the return shipping costs. The cost will be deducted from your refund amount.
2. Baobabmart-Initiated Returns
   • If you are returning an item due to an error from Baobabmart (e.g., wrong item shipped, damaged item), Baobabmart will cover the return shipping costs.

Frequently Asked Questions

1. Can I return an item without the original packaging?
   • Items must be in all original packaging and tags to be eligible for a refund.
2. How long does it take to process a return?
   • Baobabmart processes returns within 5-7 business days after the return center receives the item.
3. Can I exchange an item instead of getting a refund?
   • Yes, you can request for an exchange. Follow the return process and specify that you prefer an exchange.

Contacting Customer Support

For further assistance with returns, contact Baobabmart customer support:

• Ticket: Create a ticket on the support page
• Live Chat: Available on our website.

Baobabmart’s return policy aims to provide you with a hassle-free return experience. By understanding our policy and following the guidelines, you can ensure a smooth and efficient process for returns and refunds.

Thank you for shopping with Baobabmart. We value your satisfaction and are here to support you!