What to Do If an Item Is Missing or Incorrect in Your Order from Baobabmart

Handling Missing or Incorrect Items at BaobabMart

If your order arrives with a missing or incorrect item, it is crucial to alert us within 48 hours of receiving your order. Before reaching out to us, please follow the steps below:

Checking Your Order Status:

1. Sign into your account and navigate to “My Account” >>“Order History”.
2. Locate and select the order you wish to investigate.
3. Click on the ‘Order History‘ button to gain more insight into your orders’s status.

You’ll be able to confirm whether any of your items are scheduled for separate delivery or if any part of your order was cancelled or is yet to be dispatched.

Contacting Us:

If your item remains missing or is incorrect despite the above checks, please contact us and be prepared to provide the following information:

1. The quantity of missing items.
2. The product title(s) of the missing or incorrect item(s).
3. A description of the order’s condition upon receipt, including whether the box or parcel was in good condition and sealed.
4. The details of any third party who may have received the order on your behalf (e.g. a receptionist).

• Ticket: Create a ticket on the support page
• Live Chat: Available on the Baobabmart website.

Frequently Asked Questions

1. How long does it take to resolve a missing or incorrect item issue?
   • Resolution typically takes 5-7 business days, depending on the nature of the issue and the speed of customer support.
2. Will I have to pay for return shipping if I receive an incorrect item?
   • No, Baobabmart usually provides a prepaid shipping label for returning incorrect items.
3. Can I get a refund for a missing item instead of a replacement?
   • Yes, you can choose a refund if a replacement is not suitable or available.

Your feedback is important to us, and we’re here to help resolve any issues swiftly. Thank you for shopping with BaobabMart.