Can I Modify My Order After It’s Been Placed?

Order Modifications at BaobabMart

Once you’ve placed your order, you may wonder if you can change it. We currently cannot allow the addition or removal of items in your order. However, we can assist with modifications to specific other details on selected orders. This guide answers your question, “Can I modify my order after it’s been placed on Baobabmart?” and provides detailed steps to ensure you can adjust your order as needed.

These include changes to the scheduled delivery date, address, or shipping method. In some instances, we may also help cancel an order item.

Steps to Modify Your Order

1. Log In to Your Account
   • Go to the Baobabmart website and log in using your account credentials.

1. Access Order History
   • Navigate to “Order History” to view your recent orders.
2. Select the Order You Want to Change
   • Find the order you wish to change and click on it to view details.

1. Check Order Status
   • Determine if your order is still eligible for modifications by checking its status.
   • Eligible: Orders that are still processing.
   • Ineligible: Orders that have been shipped or delivered.
2. Contact Customer Support
   • If the order is eligible for changes, contact Baobabmart customer support with your modification request.
   • Ticket: Create a ticket on the support page
   • Phone: +237 651 598 005 / +44 7418 370155
   • Live Chat: Available on the website
3. Provide Order Details
   • Provide your order number and specify the changes you want to make.
4. Confirm Changes
   • Wait for customer support to confirm that the changes have been made. You will receive an email or notification confirming the modification.

Important Considerations

1. Timing Is Crucial
   • Modifications must be requested promptly. Changes may no longer be possible once an order is processed or shipped.
2. Additional Costs
   • Some modifications, like changing the shipping address, may incur additional costs depending on the change required.
3. Stock Availability
   • Changes to item quantities or adding new items depend on the current stock availability.

Frequently Asked Questions

1. Can I change my order after it has shipped?
   • No, it cannot be changed once an order has been shipped. You may need to wait for delivery and initiate a return or exchange.
2. What should I do if I need to change my address after placing an order?
   • Contact customer support immediately to see if the change is possible before the order ships.
3. Is there a fee for modifying my order?
   • Additional fees may apply depending on the type of modification and its impact on shipping or order processing.

If you get your delivery or collection notification via mail or SMS, you can cancel your order. Please use the ‘Contact Us ‘button below. We’re always here to help answer your questions on “Can I Modify My Order After It’s Been Placed on Baobabmart?” and find resolutions.

Contacting Customer Support

For more help with modifying your order, contact Baobabmart customer support:

• Ticket: Create a ticket on the support page
• Live Chat: Available on the Baobabmart website.
• Phone: +237 651 598 005 /+44 7418 370155 during business hours(Monday-Friday, 9 am-5 pm).

Modifying your order on Baobabmart is possible promptly and under the right conditions. Follow this guide to understand how to make changes effectively, ensuring your order meets your needs.

Thank you for choosing Baobabmart. We’re here to help you have a seamless shopping experience!