After placing an order on Baobabmart, you might want to know its status and expected delivery time. This guide provides proposes a solution to the “ How can I track My Order?” providing you with the steps to track your order efficiently.

Steps to Track Your Shipped Order

1. Check Your Email for the Tracking Number
   • Once we ship your order, Baobabmart will send you a shipping confirmation email. This email includes your tracking number and a link to the carrier’s tracking page.
2. Log In to Your Baobabmart Account
   • Visit the Baobabmart website and log in with your account credentials. Navigate to your account dashboard.
3. Go to Your Order History
   • In your account dashboard, click on “Order History” to view all your recent orders.
4. Select the Order You Want to Track
   • Click on the specific order to view its details, including the shipping status and tracking information.
5. Find the Tracking Number and Link
   • Your order details page will display the tracking number and a link to track your package on the carrier’s website.
6. Click the Tracking Link
   • Click on the tracking link which redirects you to the carrier’s website, where you can see the current status of your shipment.
7. Enter the Tracking Number (if necessary)
   • If clicking the link doesn’t automatically show the tracking details, you may need to enter the tracking number manually on the carrier’s tracking page.

What to Expect in Tracking Updates

1. Order Confirmation
   • Confirmation that your order has been received and is being processed.
2. Processing
   • Preparing the order for shipment.
3. Shipped
   • The order has been shipped, and tracking information is available.
4. In Transit
   • The package is on its way to the delivery address.
5. Out for Delivery
   • The package is out for delivery and will arrive soon.
6. Delivered
   • The package is delivered to the specified address.

Frequently Asked Questions

1. What should I do if my tracking information is not updating?
   • Tracking updates can sometimes face delays. Wait a few hours and check again. If the problem persists, contact the carrier or Baobabmart support.
2. Can I track my order if I don’t have an account?
   • Yes, you can track your order using the tracking number provided in the shipping confirmation email.
3. What if my package is marked as delivered but I haven’t received it?
   • Check with neighbors or your local post office. If you still can’t locate it, contact the carrier or Baobabmart support.

Contacting Customer Support

For any issues or questions about tracking your order, contact Baobabmart customer support:

• Ticket: Create a ticket on the support page
• Live Chat: Available on our website.
• Phone: +237 651 598 005 /+44 7418 370155 during business hours(Monday-Friday, 9 am-5 pm).

Tracking your order on Baobabmart is straightforward and provides peace of mind by keeping you updated on your shipment’s progress. Follow these steps to ensure you know where your order is at all times.

Thank you for shopping with Baobabmart. We hope you enjoy your purchase!