Sometimes plans change, and you may need to cancel an order on Baobabmart. This guide will provide you with the steps on how to cancel an order on Baobabmart quickly and efficiently, ensuring you can manage your purchases with ease.

Step-by-Step Guide to Cancelling an Order

Follow these steps to cancel your order on Baobabmart:

Log In to Your Account

• Go to the Baobabmart website and log in to your account using your username and password.

Navigate to Order History

• Click on your profile icon or name to access your account’s dashboard.
• Select “Order History” from the menu to see all your past and current orders.

Select the Order You Want to Cancel

• Find the order you would like to cancel from the list of your orders.
• Click on the order to view the details.

Click on the Cancel Order Button

• If the order is still eligible for cancellation, you will see a “Cancel Order” button. Otherwise, you won’t see anything, meaning the order cannot be cancelled anymore.
• Click on this button to initiate the cancellation process.

Confirm Your Cancellation

• A confirmation window will pop up. Confirm that you want to cancel the order.

Receive Cancellation Confirmation

• You will receive an email confirming that your order has been successfully cancelled.
• The status of the order in your order history will also be updated to “Cancelled”.

Important Points to Remember

• Cancellation Window: Orders can typically only be cancelled within a certain time frame after purchase. Check the order status to ensure it is still eligible for cancellation.
• Refund Policy: If your order is cancelled successfully, a refund will be processed according to Baobabmart’s refund policy. It may take a few days for the refund to appear in your account.
• Partial Cancellations: If you wish to cancel only part of your order, contact Baobabmart customer support for assistance.

What to Do If You Miss the Cancellation Window

If you miss the cancellation window, you can:

1. Return the Order: Once you receive the item, follow the return process outlined by Baobabmart.
2. Contact Customer Support: Reach out to Baobabmart customer support for help with order issues or potential late cancellations.

How to Contact Customer Support

If you encounter any issues or need further assistance with cancelling your order, here’s how you can contact customer support:

• Phone: +237 651 598 005 /+44 7418 370155 (Monday to Friday, 9:00 AM – 5:00 PM)
• Live Chat: Available 24/7 on the website for immediate assistance.

Frequently Asked Questions

1. Can I cancel an order after it has shipped?
   • No, you cannot cancel an order once it has been shipped. You will need to return the item after receiving it.
2. How long does it take to get a refund?
   • Refunds are typically processed within 5-7 business days, but it may vary depending on your payment method.
3. Is there a cancellation fee?
   • Baobabmart does not charge a cancellation fee for orders cancelled within the eligible window.

Cancelling an order on Baobabmart is therefore straightforward and designed to give you flexibility and control over your purchases. Follow this guide so as to easily manage your orders and ensure you have a seamless shopping experience.

Thank you for choosing Baobabmart, and happy shopping!