What is Our Returns Policy

At Baobabmart, we strive to ensure that our customers are completely satisfied with their purchases. However, we also understand that sometimes you may need to return an item. This guide therefore explains our returns policy thereby making the return process as easy as possible for you.

Overview of the Returns Policy

The returns Policy at Baobabmart is also designed to be customer-friendly and flexible. Here are the key points:

• Eligibility: Items can be returned within 30 days of delivery.
• Condition: Returned items must be in their original condition, unused, and with all tags attached.
• Refunds: Refunds are processed within 5-7 business days after we receive the returned item.

How to Return an Item

1. Log In to Your Account
   • Visit the Baobabmart website and log in to your account using your email and password.
2. Go to Order History
   • Navigate to your order history to find the order containing the item you wish to return.
3. Select the Item to Return
   • Find the specific item and click on “Return Item” or “Request Return”.
4. Fill Out the Return Form
   • Complete the return form by providing the reason for the return and any additional details.
5. Print the Return Label
   • Print the return shipping label provided by Baobabmart and then attach it to your package.
6. Ship the Item Back
   • Finally, drop off the package at your nearest shipping location or schedule a pickup.

Conditions for Returns

To ensure a smooth return process, please make sure that:

• The item is unused: Items should be in their original and unused condition.
• Tags are attached: All tags and packaging must be intact.
• Proof of purchase is included: Also include the order confirmation or receipt.

Refunds and Processing Time

Once we receive your returned item:

• Inspection: We will inspect the item to ensure it meets our return conditions.
• Refund Processing: Generally, refunds are typically processed within 5-7 opening days.
• Refund Method: The refund will be issued to the original payment method.

Exchanges and Store Credit

• Exchanges: If you prefer to exchange an item, indicate this on the return form. We will therefore process the exchange once we receive the returned item.
• Store Credit: You can opt for store credit instead of a refund, which will be added to your Baobabmart account.

Items Not Eligible for Return

Some items are non-returnable due to hygiene or custom reasons, such as:

• Personalized Items: Custom-made products are not eligible for return.
• Intimate Apparel: Underwear and swimwear cannot be returned for hygiene reasons.
• Sale Items: Clearance or final sale items may not be eligible for return.

Contacting Customer Support

For any questions or assistance with returns:

• Phone: +237 651 598 005 /+44 7418 370155 (Monday to Friday, 9:00 AM – 5:00 PM)
• Live Chat: Available 24/7 on the website for immediate assistance.

Frequently Asked Questions

1. How long do I have to return an item?
   • You therefore have 30 days from the date of receipt/delivery to return an item.
2. Can I return an item that has been used?
   • No, items must be in their original and unused condition with tags attached.
3. Who pays for return shipping?
   • Baobabmart provides a prepaid return label, so you do not have to worry about return shipping costs.

The returns policy at Baobabmart aims to make your shopping experience as enjoyable as possible. Our return policy is designed to give you peace of mind, knowing that you can shop with confidence and easily return items if needed.

Thank you for afterward presence on Baobabmart, and we hope to see you back soon!